ABOUT THE CLIENT

The client is a large FMCG conglomerate with a manufacturing presence in multiple locations across the world. They are also one of the leading brands in the home and shop floor cleaning segment. 

Considering proprietary chemical formulas for each of their products and their aspirations to leverage technology across functions, one of the areas they picked to streamline and monitor was the visitor management process at their factories. 

Addressing critical challenges of missed information because of manual entry systems, the client wanted to seamlessly allow entry, exit and tracking of visitors and goods.

CHALLENGES

Manual Logbook Entries

Ineffective physical logbooks and extra time consumed on documenting records manually

Loss of Time

Time was wasted on requesting appointments and guiding visitors to intended departments 

Communication Gaps

Miscommunication often led to the wrong host or the department access

Lengthy Manual Process

Inefficient communication and additional steps to connect with visitee

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BUSINESS IMPACT

Visitor traffic can be unpredictable, especially at manufacturing units, which are a hub for vendors, busy large scale wholesalers and employees from various departments. Large plant areas and multiple departments meant that telephonic methods to connect the visitor with the point of contact was filled with inefficiencies and miscommunications. 

VisitorSight was evaluated amongst a host of other solutions and chosen to digitize the entire process, helping the customer access visitor information and monitor activity in real-time while consistently reducing manpower allocation to such tasks. 

Digitization Entry/Exit Points

Automated Visitor Check-ins & Checkouts with Successful Meetings with the Host

Improved Efficiency by 80%

Hosts can pre-register visitors, sign-in faster and more efficient with the help of VisitorSight

Real-time Visitor Tracking

Accurate data of the visitor, date and time stamp gets recorded every time a visitor checks-in / out of the facility

Detailed Analytics & Reporting

The application has a detailed dashboard of the visitor, their intent of visit and their past records to ensure safety of the premises

VisitorSight frees up our security personnel and employees for other key tasks versus having to jump on the phone every time someone visits the plant. It also gives me a level of comfort knowing that I have the evidence and the data I need to present to my stakeholders during audits.
Matt Berson
Product Manager

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